Term of Service

1. Preamble

1.1. SilverAI (hereinafter referred to as the Operator) operates the website remove-bg.ai, a web-based application for editing photos. These Terms of Use apply to all users of the platform remove-bg.ai (hereinafter: the User).

2. Rights of use

2.1. By giving consent, the User agrees that the Operator may store the User’s IP address to verify extensive use of the Platform.

2.2. Your Content

2.2.1. Content. “Content” means any text, information, communication, or material, such as audio files, video files, electronic documents, or images, that you upload, import into, embed for use by, or create using the Services and Software. We reserve the right (but do not have the obligation) to remove Content or restrict access to Content, Services, and Software if any of your Content is found to be in violation of the Terms. We do not review all Content uploaded to the Services and Software, but we may use available technologies, vendors, or processes to screen for certain types of illegal content (for example, child pornography) or other abusive content or behavior (for example, patterns of activity that indicate spam or phishing, or keywords that indicate adult content has been posted outside of the adult wall).

2.2.2. Licenses to Your Content. Solely for the purposes of operating or improving the Services and Software, you grant us a non-exclusive, worldwide, royalty-free sublicensable, license, to use, reproduce, publicly display, distribute, modify, create derivative works based on, publicly perform, and translate the Content. For example, we may sublicense our right to the Content to our service providers or to other users to allow the Services and Software to operate as intended, such as enabling you to share photos with others. Separately, section 4.5 (Feedback) below covers any Feedback that you provide to us.

2.2.3. Ownership. As between you and remove-bg.ai, you (as a Business User or a Personal User, as applicable) retain all rights and ownership of your Content (or where applicable, you must ensure that you or the Business (as applicable) have a valid license to the Content). We do not claim any ownership rights to your Content.

2.2.4. Sharing Your Content.

(A) Sharing. Some Services and Software may provide features that allow you to Share your Content with other users or to make it public. “Share” means to email, post, transmit, stream, upload, or otherwise make available (whether to us or other users) through your use of the Services and Software. Other users may use, copy, modify, or re-share your Content in many ways. Please carefully consider what you choose to Share or make public as you are responsible for the Content that you Share.

(B) Level of Access. We do not monitor or control what others do with your Content. You are responsible for determining the limitations that are placed on your Content and for applying the appropriate level of access to your Content. If you do not choose the access level to apply to your Content, the system may default to its most permissive setting. It is your responsibility to let other users know how your Content may be Shared and to adjust the setting related to accessing or Sharing your Content.

(C) Comments. Any comments that you submit through the Services and Software are not anonymous and may be viewed by other users. In some Services and Software, your comments may be deleted by you, by other users, or by us.

(D) Removing Your Content. If you delete Content (excluding Feedback) from the Services and Software, we will stop making that Content publicly available within a reasonable amount of time. Some copies of your Content may be retained as part of our routine backups, and we are not responsible for any use of Content that you have Shared or made public.

3. Rights and obligations of the User

3.1. The User undertakes to refrain from any actions that endanger the functionality or operation of the software. In particular, the User is prohibited from carrying out any actions that scan or test weak points of the software, bypass security systems or access systems of the software or integrate malware into the software.

3.2. The User guarantees that he has all the necessary rights (such as copyright, ancillary copyright, industrial property rights, trademark rights) for processing the uploaded photos.

4. Warranty and liability

4.1. Any warranty for the results of the software and its availability is excluded. If, nevertheless, a warranty claim should exist, the warranty period is six months.

4.2. The Operator is not liable for the speed of the Software, its Availability, data loss or the correctness of the results. In addition, the liability of the Operator is excluded unless the damage has been caused intentionally or through gross negligence. This does not apply in cases of loss of life or damage to the health of a person.

4.3. The liability of the Operator is in any case limited to EUR 100.00.

4.4. Termination: RemoveBG reserves the right, without notice and without liability, to suspend and/or terminate this Agreement at any time, whether for cause (for example if you breach this Agreement) or for convenience (for example if RemoveBG is discontinuing Services). We reserve the right to modify, temporarily suspend or permanently delete your Account and terminate your access to the Services if we have reason to believe that you have breached or acted inconsistently with the Terms. Following termination, your License will be automatically revoked and we reserve the right to delete your Account, erase all or any information on your Profile and discard any of your User Content. You agree that we shall not be liable to you for any modification or discontinuance of the Service. We accept no liability for deletion of information or content from your Profile. You acknowledge and accept that certain User Content may remain after the termination of your Account and that the User Content License shall not be revoked or terminated. If you have an active subscription when we terminate your Account, you will not receive a refund for any time remaining on your subscription.

4.5. RemoveBG Pro subscription: RemoveBG Pro is not available across multiple platforms at the moment, which means that your professional access on remove-bg.ai website does not apply to professional access on RemoveBG iOS and Android applications.

5. Confidentiality and data protection

5.1. All data protection information is available to the User at www.remove-bg.ai/policy.

6. Concluding provisions

6.1. Legal disputes arising from this Contract are governed exclusively by Austrian law. Application of the UN Convention for the International Sale of Goods, the referral standards of the IPRG and the Regulation (EC) no. 593/2008 of the European Parliament and of the Council of June 17, 2008 on the law applicable to contractual obligations (Rome I Regulation) is excluded.

6.2. The exclusive jurisdiction for disputes arising out of or in connection with this contract shall be the competent court in Vienna-Inner City, Austria.

6.3. Changes and/or additions to this Contract must be made in writing to be valid; written form is also required for departure from this formal requirement.

6.4. Should individual provisions of this Contract be void, unenforceable and/or invalid, this shall not result in the invalidity, unenforceability and/or invalidity of the entire Contract. In this case, the contracting parties undertake to agree on a provision which is as close as possible economically to the purpose pursued by the void, unenforceable and/or invalid provision to replace the void, unenforceable and/or invalid provision.

6.5. If these Terms of Service are presented by the Operator in a language other than German, the translation was prepared by an independent specialist translator certified to ISO 17100:2015 and proofread by at least one other specialist translator. If, in the case of dispute, a court insists on a German-language contract text, then only the original German-language contract text shall be valid; under no circumstances shall a retranslation of the translated version be used.

7. Purchase, Fee, Payment & Refund

7.1 Purchase

All Purchases are subject to acceptance by Remove-BG.AI in its discretion. All Customer information provided by or on behalf of Customer must be current, complete and accurate and Customer is responsible for keeping such information updated. Order information is subject to automatic processing by Remove-BG.AI for the purposes of managing Customer’s account.

7.2 Fees and Subscription

Customer is responsible for all fees applicable to the Services. Customers may be given the option to order the Services on a monthly or annual basis. The subscription options available to Customer will be presented on the relevant pricing screen and/or in Customer’s receipt.

7.3 Billing

(a) Annual subscription: If customers choose an annual subscription, fees will be due one per year beginning on the same date.

(b) Monthly subscription. If customers choose a monthly subscription, fees will be due one per month, beginning on the contract’s effective date.

(c) Payment method. Remove-BG.AI uses Paddle to process payments. Customers are required to keep on file with a debit or credit card that will not expire during the current annual Term and hereby authorizes Paddle to charge all Fees when due. When applicable, Customer authorizes Paddle (i) to take steps to determine whether a debit/credit card number provided is valid, and (ii) charge such card in accordance with the billing frequency specified in the Order. Remove-BG.AI reserves the right to terminate this Agreement immediately in the event any payment information is found at any time to be inaccurate, incomplete and/or not current. Remove-BG.AI shall not be responsible for any overdraft charges or other fees that may be incurred due to the use of Customer’s card for payment hereunder. No refunds, credits, or setoffs will be made available under any circumstance.

7.4 Pricing

Remove-BG.AI reserves the right to update the price for Services at any time after the Initial Term. If we intend to initiate a price change, we will notify Customers on our website or by email, quote or invoice. Such price changes will be effective as of the next billing cycle.

7.5 Auto renewal

If customers choose a monthly or yearly subscription plan and do not cancel the subscription, the payment will be automatically processed on the same day in the following month/year.

7.6 Late payments

Remove-BG.AI reserves the right, in its discretion, to (i) suspend or terminate the Services or any portion thereof for non-payment of undisputed Fees, and (ii) impose a charge to restore archived data from delinquent accounts. Customers agree to reimburse Remove-BG.AI for all reasonable costs and expenses incurred in collecting delinquent amounts. Should there be a dispute over Fees, Remove-BG.AI reserves the right, in its discretion, to suspend or terminate the Services or any portion thereof should the disputed fees remain unpaid, and the dispute unresolved after 15 days.

7.7 Refund

Remove-BG.AI offers a 14-day money guarantee back and reserves the right, at its discretion, to terminate the Services and to update its refund policy. For more information, please refer to the refund policy to grasp the terms and how to send a refund request.

8. Cancellation of Subscription and Account Deletion

8.1 Cancellation of Subscription

You can cancel Your subscription to the Paid Services at any time, and You will continue to have access to the Paid Services through the end of Your billing period. To the extent permitted by the applicable law, we do not provide refunds for any used Paid Services. For cancellation purposes, You may cancel Your subscription by going to "My Account" and following the instructions as stated therein.

8.2 Account Deletion

You may also delete Your account by contacting us at [email protected]. Upon the closure of Your Account and under Your specific instruction for data erasure, we shall take all reasonable efforts to erase all data related to Your Account. We reserve the right to retain any data necessary under the applicable laws. Upon cancellation or discontinuance of Your subscription and account, You may continue to use any work previously produced, created or reproduced by You via the Services as of the date of cancellation or discontinuance, provided always that such use must be in compliance with these Terms of Use, the Licensing Agreement and any other relevant licensing agreements as may be imposed by us from time to time.

9. API fair use policy

This API acceptable use policy sets out the terms that apply when you use, make contact with or interact with our API in any way..

9.1. Acceptance of Terms

By using our API you accept these terms By using our API, you confirm that you accept the terms of this policy and that you agree to comply with them.
If you do not agree to these terms, you must not use our API.
We recommend that you print a copy of these terms for future reference.
There are other terms that may apply to you.
Additional terms, including license terms, may apply to your use of our software and API, including as may be set out in any other agreement with us.
We may make changes to the terms of this policy.
We amend these terms from time to time without notice. Every time you wish to use our API, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on the date stated at the front of these terms.

9.2. Fair Use

For the benefit of all users of our API it is imperative that users adhere to fair and reasonable use of the API to seek to prevent downtime, loss of or corruption or damage to data and/or other errors or technical issues.

Use of the API must be limited to a reasonable number of concurrent calls (API requests), together with an appropriate wait period for completion of those calls before commencing further calls. We may specify a specific number of call limits from time to time, to which you will be required to adhere.

In the event that you receive error reports or error codes from use of our API you must immediately notify us, and reduce your usage of the API appropriately. Keys: The API may require a key to run or access. You are responsible for and liable for the installation and use of keys and must not copy or share the keys with third parties.

9.3. Consequences of misuse

Without prejudice to any other rights we may have, in the event of your failure to adhere to the fair usage set out above, or any other failure to adhere to the terms of this API policy:
You shall be responsible for and shall indemnify us against all costs, losses, liabilities, damages, claims and expenses suffered or incurred by us or any member of our group, arising directly or indirectly out of or connected to your breach, including but not limited to any of the aforesaid costs, losses, liabilities, damages, claims and expenses relating to damage to or destruction or corruption of data;
We shall be entitled (without notice) to suspend, modify, restrict or otherwise limit your use of the API.
We may monitor your use of the API including to verify compliance with this policy.
You shall permit us and/or our representatives to perform such audit and/or verification of your use of the API and to inspect and have access to your premises and/or systems or information as reasonably required by us in connection with your use of the API.

9.4. Prohibited Uses

You may use our API only for lawful purposes. You may not use our API:
In any way that breaches any applicable local, national or international law or regulation.
In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
To transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam).
To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:
Not to reproduce, duplicate, copy or re-sell any part of our API; except to the extent permitted by law, not to decompile, reverse engineer, disassemble or otherwise derive the source code of any part of the API;
Not to access without authority, interfere with, damage or disrupt: any part of our API; any equipment or network on which our API is stored; or any software used in the provision of our API.

9.5. API provision

We reserve the right (without liability to you or any other person) to modify, amend, alter or otherwise deal in any manner with the API, and we do not guarantee that the API will continue to be available for use.
We may discontinue or suspend the provision of the API at any time without notice, and at our discretion, without liability to you or any other person.
To the fullest extent permitted by law, the API is provided and made available “as is”, and express terms of this policy are in lieu of all other conditions, warranties or other terms which might have effect between the parties or be implied or incorporated whether by statute, common law or otherwise, which are hereby excluded.
We can transfer our rights and obligations under these terms to any third party.